CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 0407 333 728 or send us an email at info@alphalearntoswim.com

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FAQ

 
Who does ALTS Swim Shop cater for?

 

ALTS First Aid shop have products and services to meet the needs of:

  • Babies and Toddler

  • Children

  • Adults

  • Over 50's

  • Recreational and Competitive Swimmers

  • Small and Medium Aquatic Businesses

  • Education and Community

  • Corporate and Government

How do I track my order?
 

In most cases, your order will be dispatched in one to three business days.  When your items have been dispatched you will be supplied with an Australia Post tracking number.  You can view estimated delivery times through the Australia Post Website.  The majority of orders are dispatched from our Alpha centre (postcode 4724).  Customers can view the status of their order and shipping notification through their ALTS Swim Shop customer portal.  If you require your items delivered in a specific time frame, please contact ALTS on 0407 333 728 or email info@alphalearntoswim.com so we can make the appropriate arrangement.

 

What are your delivery options?
 

ALTS Swim Shop offer a variety of delivery options.

Shipping:

 

All orders that select the shipping delivery method will have their orders shipped through the Australia Post network. ALTS offer both a standard and express Australia Post shipping option.  In most cases, your order will be dispatched in one to three business days.   ALTS charges the following shipping fees:

  • Standard Shipping

    • Orders under $150.00 - $10.95​

    • Orders $150.00 and over - Free

  • Express Shipping

    • Orders under $150.00 - $19.95​

    • Orders between $150.00 and $300.00 - $10.95

    • Orders $300 and over - Free

 

Pick-Up (instore):

 

All orders that select instore Pick-Up will need to collect their orders from the Alpha or Jericho centres.  ALTS will make contact to confirm which centre is preferred.  In most cases, your order will be ready for collection in one to three business days.  Customers will receive a notification when the order is ready for collection.  There is no charge associated with instore pick-up items.

Fluxx Network: 

 

Pick-up orders are also welcome to utilise Fluxx for delivery of their orders.  Customers will be required to place their own Fluxx requests through the Fluxx app.  For rural and remote customers, Fluxx could possibly offer a quicker and more cost-effective option to Australia Post shipping.  Please visit the Fluxx website for further information.  ALTS does not charge a fee associated with Fluxx Network shipping.  Customers will need to organise this through the app.

Do you provide International delivery?
 

ALTS unfortunately does not offer international shipping at this time.  ALTST Swim Shop ships nationally to all regions of Australia.

Do you provide discounts for bulk orders?
 

ALTS Swim Shop do supply discounts for bulk orders.  Please contact ALTS on 0407 333 728 or email info@alphalearntoswim.com to discuss further.  We also offer a number of discount packs for individuals including squad packs, learn to swim packs, aquatic packs and pilates packs.

 

 

 

Our business requires a quote or invoice before we place an order.  How do we get one?
 

This is possible.  Please contact ALTS on 0407 333 728 or email info@alphalearntoswim.com to discuss further.

 

 

What is your business ABN?
 

ALTS Swim Shop is operated by Alpha Learn to Swim ABN 50 596 229 229.  Our ABN is located on your order confirmation and invoice when you place an order.

I am not sure which product is right for my needs?
 

Struggling to find the right product that meets your personal aquatic or fitness needs, or wanting advice on meeting your organisations requirements, please make contact and one of our qualified staff will be happy to walk you through what our business has to offer.  We have been operating within the swimming industry for over 20 years, our staff are hands on in the pool and know what works best for all age groups.  Please email info@alphalearntoswim.com or phone 0407 333 728 to start your individualised aquatic journey.

How do I return an item?
 

ALTS Swim Shop is more than happy for any item to be returned inside our returns policy.  To return an item please contact ALTS on 0407 333 728 or email info@alphalearntoswim.com with your order number and request to discuss further.

What is your returns policy?
 

ALTS Swim Shop understand from time to time mistakes are made when purchasing.  For change of mind returns, ALTS is happy to exchange for an alternative product, provide credit or provide refund within 30 days of purchase.  Please note the product must be in original sale condition, unopened and unused.  ALTS Swim Shop does not refund shipping costs for change of mind returns or products ordered in error.  If ALTS has made a mistake or your product was faulty, ALTS will cover the cost of return shipping or reshipment of correct items.

I received the incorrect order and/or my products were damaged?
 

ALTS Swim Shop acknowledges unfortunately from time to time mistakes are made.  We are always happy to rectify the error as quickly as possible.  Please contact ALTS on 0407 333 728 or email info@alphalearntoswim.com with your order number and details of the error so we can resolve the problem as quickly as possible.  If ALTS has made a mistake or your product was faulty, ALTS will cover the cost of return shipping or reshipment of correct items.